Track Delivery in cPanel shows mail events, timestamps and errors. It helps investigate outgoing messages, but does not prove that the recipient read a message or that it reached the inbox.

How to track email in cPanel

  1. Sign in to your cPanel.
  2. Open the Email and click Track Delivery.
  3. The report can include these fields:

  • Event: Indicates the recorded delivery event, such as acceptance, deferral or failure.

  • Sender: The address used to send the message.

  • Sent time: The recorded sending time.

  • Score Spam: An available spam-assessment score; it does not prove how a remote provider classified the message.

  • Recipient: The destination email address.

  • Result: The recorded server response or delivery status. For failures, review the error text and open the event details.

Tracking sent email in cPanel

Note: Enable Show Failures to include failed events. Use the details to identify repeated failures and correct their cause.

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Check the result and troubleshoot

Acceptance by a remote server is not proof of reading or inbox placement. Review event details and error text. Give support those details without passwords or confidential message contents.

Reference documentation:

Sources accessed on October 11, 2026. Available features depend on your hosting version and options.