Sometimes, customers purchase the Email PRO service while their domain is hosted with another provider. In this case, additional steps are needed to ensure everything works seamlessly. To connect your domain to Email PRO, a DNS configuration must be applied in the platform where your domain’s DNS is managed. This setup ensures that your professional email service functions correctly and is fully linked to your domain.
Before you begin configuring your DNS settings for Email PRO, ensure you have access to the domain management platform where your DNS records are hosted. Access to this platform is crucial as it allows you to apply the necessary changes to link your email service with your domain seamlessly. Without this access, you may encounter interruptions in email service and issues with domain connectivity.
You can find the correct values (such as the server IP address) in your Email PRO interface as shown in the screenshot below :
Below is the standard DNS configuration you need to add or update in your domain's DNS zone:
Accurate DNS settings for Email PRO are crucial in directing email traffic properly and ensuring that your emails are delivered without issues. Incorrect configuration may lead to emails being marked as spam or not delivered at all. Therefore, carefully verify that each DNS entry matches the information provided in your Email PRO interface.
DNS Records to configure
Record 1
Type: A
Hostname: webmail
Value: (Server IP – from your cPanel)
Record 2
Type: A
Hostname: mx
Value: (Server IP – from your cPanel)
Configuring the A records with precision is pivotal as they essentially point your email service to the correctly associated server IP addresses. These records are foundational to establishing a link between your domain and Email PRO. Ensuring that these settings correspond accurately to the given values will help maintain optimal email performance.
Record 3
Type: CNAME
Hostname: mail
Value: mx.yourdomain
Record 4
Type: MX
Hostname: yourdomain
Value: mx.yourdomain
Record 5
Type: TXT (DKIM)
Hostname: default._domainkey.yourdomain
Value: (DKIM key – visible in your cPanel interface)
The TXT (DKIM) record enhances the security of your emails, acting as a digital signature to verify that the message comes from an authorized server. Properly implementing the DNS settings for Email PRO ensures the integrity of your email communications, helping to prevent spoofing and unauthorized access.
Record 6
Type: TXT (SPF)
Hostname: yourdomain
Value: v=spf1 +mx +a +ip4:(Server IP – from your cPanel) ~all
NOTE : Make sure to replace 'yourdomain' with the domain you're using for the Email PRO service.
Configuring SPF, DKIM and DMARC
Here are the exact steps to get your SPF and DKIM records from the Email PRO interface :
Log in to your Email PRO account.
In the search bar, type Email Deliverability and click on it.
Locate your domain name in the list, and click on manage
You will see the recommended SPF and DKIM records displayed.
When applying the SPF and DKIM records to your DNS zone, it's important to notice that these records serve different purposes. SPF works to specify which servers are permitted to send emails on behalf of your domain, while DKIM provides a robust method of authentication. Together, these settings protect against email forgery.
Copy these values and add them to your DNS zone (with your external provider).
Important Notes
If these records already exist in your DNS zone, simply edit them so they match the configuration above.
DNS propagation can take up to 24 hours after making the changes.
If you have difficulties updating the DNS, please contact your current hosting provider (where your domain is managed) for assistance.
Understanding the propagation time involved in updating DNS settings for Email PRO is important for managing expectations. Changes may not be immediate due to the propagation time, which can vary but typically completes within 24 hours. During this period, ensure to monitor your email functionality and consult support if you encounter extended delays.