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What are the DNS settings for my Email PRO (Domain managed externally) ?

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Sometimes, customers purchase the Email PRO service while their domain is hosted with another provider. In this case, additional steps are needed to ensure everything works seamlessly.
To connect your domain to Email PRO, a DNS configuration must be applied in the platform where your domain’s DNS is managed. This setup ensures that your professional email service functions correctly and is fully linked to your domain.

You can find the correct values (such as the server IP address) in your Email PRO interface as shown in the screenshot below :

Email PRO IP

Below is the standard DNS configuration you need to add or update in your domain’s DNS zone:

DNS Records to configure

Record 1

  • Type: A

  • Hostname: webmail

  • Value: (Server IP – from your cPanel)

Record 2

  • Type: A

  • Hostname: mx

  • Value: (Server IP – from your cPanel)

Record 3

  • Type: CNAME

  • Hostname: mail

  • Value: mx.yourdomain

Record 4

  • Type: MX

  • Hostname: yourdomain

  • Value: mx.yourdomain

Record 5

  • Type: TXT (DKIM)

  • Hostname: default._domainkey.yourdomain

  • Value: (DKIM key – visible in your cPanel interface)

Record 6

  • Type: TXT (SPF)

  • Hostname: yourdomain

  • Value: v=spf1 +mx +a +ip4:(Server IP – from your cPanel) ~all

NOTE : Make sure to replace ‘yourdomain’ with the domain you’re using for the Email PRO service.

Configuring SPF, DKIM and DMARC

Here are the exact steps to get your SPF and DKIM records from the Email PRO interface :

  • Log in to your Email PRO account.

  • In the search bar, type Email Deliverability and click on it.Email Deliverability

  • Locate your domain name in the list, and click on manage

  • You will see the recommended SPF and DKIM records displayed.

DKIM SPF

  • Copy these values and add them to your DNS zone (with your external provider).

Important Notes

  • If these records already exist in your DNS zone, simply edit them so they match the configuration above.

  • DNS propagation can take up to 24 hours after making the changes.

  • If you have difficulties updating the DNS, please contact your current hosting provider (where your domain is managed) for assistance.

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