This guide explains how to cancel a service through your Client Area.
If you need to cancel a service because your needs or budget have changed, follow the steps below. Review the cancellation date and save your data before service access ends. 1. Sign in to your client area
Access your services
2. Click Services
3. Select the service you want to cancel
Choose the service to cancel
The service details appear. 4. In the left menu, click Request Cancellation
5. Choose one of the two options:
Cancellation options
Immediate cancellation:
The stated processing period is within 24 hours of receiving the request. Access and associated functions end when cancellation is processed. Save any data you need before submitting an immediate cancellation request.
Cancellation at the end of the billing period:
The service will not renew and will end on its scheduled due date. You can use it until then. After that date, access is disabled. Save your data before the service ends.
6. Confirm your choice by clicking Request Cancellation again
Confirm cancellation
Important: The stated cancellation policy does not provide a refund for the remaining period or unused service. Review the terms applicable to your order or ask support before confirming.
You can now submit a service cancellation request from your Client Area.
Check the result and troubleshoot
After confirming, check the service status or confirmation message. If the option is unavailable, open a ticket identifying the service and expected result, without sending a password.
