Before you begin
Check the invoice number, service, amount and payment methods currently offered in the Client Area.
To pay an invoice online, follow these steps:
Pay an invoice online
- Sign in to your Client Area.
- Open Invoices, then My Invoices.
3. Click the invoice you want to pay.
4. Select Credit Card from the available methods, then clickPay Now”
5. Enter the required payment details on the authorized payment page and clickConfirm Payment”
6. Complete the payment and check the invoice status. Note: Card-payment steps can vary by bank. If payment fails, read the displayed error and check whether it concerns your bank or the payment platform. For a platform issue, open a ticket with the error message or a redacted screenshot. Do not include card numbers, security codes or banking authentication details.
Check the result and troubleshoot
After payment, check the invoice status. Avoid paying again while the first payment is still pending. If anything is inconsistent, send support the invoice number and transaction reference, masking sensitive banking details.
