Track Delivery play an important role in both running a website and maintaining professional communication, serving as a primary method for customer inquiries, notifications, and business transactions.
Cap Connect provides email solutions with cPanel interfaces, both as a standalone service and as part of web hosting packages, making it a convenient choice for website owners.
However, sometimes emails fail to send, which can lead to missed opportunities, communication breakdowns, or even lost business.
To address such issues, cPanel has an email delivery tool that allows users to track emails sent and diagnose potential problems.
This article explores how to use the Email Delivery tool in cPanel to understand why an email was not delivered and how to resolve such issues effectively.
Table of Contents
Track Email Delivery in cPanel
The Track Delivery tool in cPanel is easy to use. Simply follow the steps below after accessing your cPanel account dashboard.
1-Open the Track Delivery tool
After logging in, find the “Email”section in the cPanel dashboard and click on “Track Delivery.”
2- Search for a Specific Recipient (Optional)
In the Track Delivery tool, you can search by entering the recipient’s email address in the “Recipient Email” field. If you know which specific email address might have caused the delivery issue, this search will help narrow down the results
By doing this, you will retrieve the complete email log for that recipient. You can then use the information provided to identify any issues and determine what went wrong.
3-Check the Entire Email Log
Alternatively, if you’re unsure of the specific recipient, you can leave this field blank. By doing so, the tool will display all delivery attempts, providing you with a complete list of emails sent, their delivery statuses, and any errors encountered.
This helps you identify the root cause of the issue and resolve it accordingly.
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Green Checkmark: Email was successfully sent.
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Red Exclamation Mark: Email failed to send.
This view gives you more details about the time of sending, the time of delivery, and any errors that may be encountered when sending certain emails.
4-Check the Error Message
For the relevant errors, be sure to check the “Show Failures” box and leave the rest of the options unchecked
To view the complete report and details of the issue, click on the blue exclamation mark in the Actions column.
A small pop-up will appear with the complete details of the failure. Check the information to pinpoint the issue.
This tracking allows you to improve your e-mailing techniques, especially if you realize that the sending operation often encounters problems, allowing you to remedy and avoid them.
If the error message is not clear enough to help you resolve the issue, feel free to contact our support team for further assistance.
You can reach us either through a support ticket or live chat, and our team will be happy to help you troubleshoot and resolve the email delivery problem.